Decision Maker: Give us a bit of background about yourself and your company
Dr. Rupal Agarwal: Dr. Rupal finished her Bachelors of Homoeopathic Medicine and Surgery course at DY Patil Homoeopathic Medical College in 2009.
Her journey started with Core Wellness Ltd, a company specialized into healthcare trainings for corporates. They used to conduct stress management and lifestyle management trainings for companies like ONGC at their rigs and platforms. She worked with Core Wellness for almost 01 year where she honed her training skills and decided to venture into trainings all by herself. Thus, “Mind-A-Mend” was born in 2011.
“Mind-A-Mend” started as Training Company, where in the year of inception itself, they had bagged training orders for corporates like Vodafone, Bank of Baroda, K T Group, Somaiya and Associates and many more.
They soon realized that the effectiveness of the trainings could be improved if every organisation had a strong platform of systems & processes in place. Thus, the concept of “SOP” i.e. Standard Operating Procedures, came into existence.
They started designing SOP for almost all the sectors right from manufacturing to retail, from engineering to ecommerce, from service sector to healthcare and many more corporates, conglomerates and government.
Mind-A-Mend has 02 service divisions, “Your Retail Coach (YRC)” and “Business Process Xperts (BPX)”. YRC as a brand, focusses on offering services to the Retail & Ecommerce Sector, while BPX focusses predominantly on Manufacturing, construction, healthcare etc.
Dr. Rupal Shah Agarwal handles the Business Development and Marketing Division for Mind-A-Mend. She is the one with a magnetic stigma! She is a proud homeopath by qualification. Being people’s person, she has always loved understanding the psychology & behaviours of individuals around her. Being quick & confident, she has the pace to drive everybody in the organization. Her “Everything is possible” attitude helps the organization achieve the implausible. With her straight forward approach, she aims towards augmenting the organizational growth.
Decision Maker: Give us insights into the major offerings of the company. And, how does the company support people with its offerings?
Dr. Rupal Agarwal: BPX is a management consulting firm, offering a complete suite of services around processes. We help companies in Process Modelling (AS-IS Processes or TO-BE Processes), Process Mining, Process Intelligence, Process Automation & BPM Tool Implementation
Standard Operating Procedures (SOPs) are instrumental in facilitating the growth and expansion of an organization. Serving as a structured framework, SOPs enhance operational efficiency, consistency, and adaptability. As the organization evolves, these procedures act as a roadmap for daily operations, minimizing errors and fostering a positive organizational culture. They play a crucial role in onboarding and training new employees, ensuring a swift integration process. Additionally, SOPs contribute to risk management and compliance, crucial for industries subject to regulations, thereby safeguarding the organization’s reputation. Moreover, SOPs streamline expansion by serving as guides for replicating successful processes in new branches or locations. Ultimately, SOPs establish a foundation for continuous improvement, enabling the organization to adapt to changing circumstances and sustain growth effectively.
At BPX, we talk processes for a chat, we walk processes for a stroll and we eat processes for breakfast!
BPX has consulted over 300+ companies which includes start-ups, mid-size, large and multinational conglomerates, spanning across continents, with a success rate of 95%
Decision Maker: How do self-made women entrepreneurs feel in the male-dominated industry?
Dr. Rupal Agarwal: As a self-made woman entrepreneur navigating a male-dominated industry, the journey is a blend of resilience and empowerment. While facing challenges, there’s a profound sense of breaking barriers and redefining norms, fostering a determination to create a space where competence knows no gender. It’s about forging ahead with confidence, knowing that each milestone not only advances personal success but also contributes to paving the way for more women to thrive in the entrepreneurial realm.
Decision Maker: What do you think is the biggest problem for women entrepreneurs?
Dr. Rupal Agarwal: For women entrepreneurs, the most substantial challenge often emanates from within. Amidst the dynamic business landscape, these internal struggles can be more formidable adversaries than external barriers. The journey toward success necessitates a relentless commitment to overcoming these challenges.
Overcoming these internal hurdles demands a profound shift in mindset. By navigating the intricacies of self-perception, women entrepreneurs can transform internal obstacles into stepping stones toward realizing their full potential in the business realm.
Decision Maker: Who are your clients? How do you keep your clients happy and satisfied?
Dr. Rupal Agarwal: As a consulting company, our highest priority is client satisfaction & we try to achieve that by tailoring our approach to individual needs, conducting thorough assessments, and maintaining transparent communication. Demonstrating expertise, delivering customized solutions, and adhering to timelines contribute to client contentment. Building strong relationships, adapting to changes, and upholding ethical standards enhance the firm’s positive reputation.
Decision Maker: Is it difficult for women entrepreneurs to start a business in India?
Dr. Rupal Agarwal: Embarking on entrepreneurship as a woman in India is undoubtedly a rewarding journey, albeit with unique challenges. Despite societal norms, there’s a growing recognition of women’s entrepreneurial prowess. Initiatives supporting women-led businesses, coupled with a surge in female-focused networks, are fostering a more inclusive environment. Access to resources and financial support is improving, reflecting positive strides. While challenges persist, the landscape is evolving, providing women entrepreneurs with opportunities to not only build successful ventures but also contribute significantly to India’s vibrant entrepreneurial ecosystem. With determination and support, the path is becoming increasingly navigable for women pursuing their business aspirations in India.
Decision Maker: How do you achieve a balance between your personal and professional life?
Dr. Rupal Agarwal: Achieving a balance between my personal and professional life as a woman involves intentional prioritization and boundaries. I strive to set clear expectations both at work and at home, communicating openly with my family and colleagues.
Embracing the power of delegation and learning to say no, when necessary, allows me to focus on what truly matters in both spheres. It’s not about perfect balance every day, but rather a continuous effort to align priorities. I must mention here that I am lucky to have my husband as my business partner so the balancing becomes much easier.
Decision Maker: What have you learned about entrepreneurship in your journey?
Dr. Rupal Agarwal: Throughout my entrepreneurial journey, I’ve garnered invaluable insights. Resilience is a cornerstone; setbacks are not roadblocks but stepping stones to growth. Cultivating a robust support network, particularly among fellow entrepreneurs, proves instrumental. The delicate balance of assertiveness and collaboration is a constant learning process. Adaptability and continuous learning are not just virtues but necessities. Perhaps most profoundly, entrepreneurship is not just a business endeavor; it’s a dynamic personal and professional evolution, requiring adaptability, creativity, and an unwavering commitment to learning and growth.
Decision Maker: List the awards and milestones won by the company.
Dr. Rupal Agarwal: Top 10 Fastest Growing Process Consulting Company in India by Silicon Review
Decision Maker: As a source of inspiration for many, what would your advice be for female entrepreneurs, who are planning to start own business?
Dr. Rupal Agarwal: As a source of inspiration for aspiring female entrepreneurs, my advice is rooted in my own journey. Firstly, embrace your unique perspective as a woman; it’s that strength that brings diversity and innovation to the entrepreneurial landscape. Build a supportive network of mentors and fellow entrepreneurs; the power of shared experiences is immeasurable. Trust your instincts and be unapologetically confident in your abilities. Lastly, don’t fear failure; see it as a part of the journey, offering valuable lessons. Your entrepreneurial path is not just about building a business; it’s a journey of self-discovery and empowerment. Embrace it with passion, perseverance, and the knowledge that your unique voice and vision can truly make a difference.
